Tenant Information


The office is open Monday to Friday between 8.30am and 5pm.


We have formed an alliance with Connect Now, a specialist utility connection service provider, who can assist you in connecting and disconnecting your phone, gas and electricity when you move into one of Elders Murwillumbah properties and also when you choose to leave. Better still the service is completely free of charge.


You need to pay your rent in advance at all times. If at any time you are unable to make a rental payment, please contact our Property Management department. If we do not receive your rental payment and you have not contacted us then this may lead to you being issued with a Termination Notice, so please let us know if you’re going to be late with a rental payment.


This report is very important to you as it outlines the condition of the property at the commencement of your tenancy and will be used when you vacate the property to determine if there are any variations that you need to reinstate.
We will provide you with two copies of this report when you sign the Tenancy agreement. You should review the report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.
It is also very important that after you have reviewed the report that you return it to us within 7 days of the commencement of your tenancy, retaining the blue copy for your records.


Your rental bond will be lodged with the NSW Office of Fair Trading and is held as security against any unpaid rent or damage to the property. Your rental bond will be refunded to you promptly after you have vacated the property that you rent, and all rent is up to date and there is no monies owing for cleaning or repairs to the property.


During the course of your tenancy, your Property Manager may inspect your property. We will contact you in advance to arrange a convenient time and will always ensure that we give you at least 7 days notice.


In the event of an urgent repair required outside office hours, and your Property Manager is not contactable, arrangements for repairs can be directly with the tradespeople listed on the front page of your tenancy agreement.
Your Property Manager will attend to all non-urgent repairs as soon as possible, however, in many instances it will be necessary to obtain the owner’s approval before any work can commence.


We in most cases retain a duplicate key in a secure location at our office, the reason we do this is in case we need to secure access in an emergency.
If you do want to change any of the locks at the property, you will need to speak with your Property Manager first and then supply us with a spare set of the new keys at your expense.


The owner’s insurance cover on the property does not extend to cover your belongings. We strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft and other perils.
In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner’s insurance cover.


Your tenancy agreement states the maximum permissible number of people who can occupy the property. If there is any change in either the original occupants or any additional occupants, please notify your Property Manager immediately.
Unfortunately, you are not allowed to sub-let your property without the owner’s consent. So if you would like to sub-let your property talk to your Property Manager first.


Your tenancy agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:
If you intend to vacate at the end of your tenancy agreement, you are required to give 14 days written notice to us prior to the expiry of your agreement. Once the fixed term has expired, unless you have been given notice to the contrary, you may continue living at the property. If you intend to vacate after your tenancy agreement has expired, you must give us at least 21 days written notice in advance.
If any unforseen circumstances arise and you have to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately.
In this situation we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for the following:
• Payment of all rent until another suitable tenant moves into the property
• Payment of a letting fee
• Payment of an agreement preparation fee of $16.50
If you would like to give us notice of your intention to vacate the property, you may use one of our Notice to Vacate Forms.
A vacating notice may be sent to us using one of the following methods:
• Posted to P O Box 39, Murwillumbah NSW 2484
• Hand delivered to us at 1 Wharf St, Murwillumbah NSW 2484
• Faxed to us on 02 6672 2698
Unfortunately, we cannot receive vacating notices by email or over the phone as they are not legally permissible.
In addition to the information provided above, more information about renting can be found in the consumer booklet called The Renting Guide. This booklet would have been provided to you when you signed the tenancy agreement.

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