Repair Tips


Before proceeding with lodging you Repair Request, please have a look at the Repair Tips below, please note failure to do this resulting in unnecessary call outs may be billed to you the tenant. 

No power 
Have you contacted your electricity suppliers? There may be a fault in the street.
If renting a unit/apartment – have you checked with a neighbour? If in a block of Strata Title apartments, it may be the Owners Corporation that needs to be contacted for action.
Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the metre box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you will need to get it repaired.
Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If our electrician attends to your repair request and finds the fault is with one of your appliances, then you will be charged for the service fee.

No hot water
Is it Gas or Electric?
Have you arranged for the connection of your Gas or Electricity?
If it is an Electric Hot Water System –
Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an over flow pipe. This quite commonly needs to be carried out every six months or so.
Have you checked the fuse in the metre box? Has someone turned off the fuse by mistake?
Have you checked that the water tap on the hot water system itself is turned on?
If it is a Gas Hot Water System –
Have you checked to see if your pilot light has gone out? Some hot water systems can be easily re-lit – others may require a tradesperson. Please check with your property manager. 

Lights are not working or power points are not working
Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
Have you replaced the light blub? 

Stove element is not working
Have you checked the connection to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem. 

Garbage disposal is not working
Is it turned on at the switch underneath the sink?
Have you attempted to reset the safety switch? This is normally a little red or black button underneath the bottom of the garbage disposal unit. You may have to get on your hands and knees to find the switch. This switch can be activated by an overload and simply needs to be reset. 

Kitchen/bathrrom sink is blocked
Have you tried using some Drain-O to try and free the blockage?
Have you tried pouring boiling hot water down the sink to free up old soap & hair build up?
Have you cleaned hairs and old soap from the waste and ‘U’ bend? Put a bucket under the pipe, unscrew the pipe under the sink (where possible) remove the hair and old soap and re-screw the pipe back together. Pour boiling water down the drain, this should clear the blockage. 

Washing machine is not working
Are the washing machine taps turned on at the wall?
Have you checked to make sure that the appliance is turned on at the wall?
Have you checked that the lid is closing properly?
If the machine has stopped halfway through a cycle make sure that you have not overloaded the machine or that it is out of balance – rearrange the items evenly in the bowl. 

Dryer is not working
Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to overload of lint in the filter.

Back to Top ↑