Property Management

OUR COMMITMENT TO YOU 

How we add value to your investment property 
• We accelerate the leasing of your property to the right tenant through our focused marketing and tenant screening procedures. 
• We maximise your rental return by getting you a top market rent and minimising your expenditure through our policy of active management. 
• We guarantee that we will communicate with you proactively on all matters relating to your property. 
• Our focus on property management only means that we can offer consistently great service. 
• We provide you with accurate, timely and easy to understand financial accounting and reporting. 
• We use world class management systems to manage all the activities involved in managing your property. 
• Our team of highly experienced property management professionals will always give you direct honest advice and feedback. 
• We offer a wide range of other Real Estate services. 


Finding the right tenant quickly 
• Digital photographs taken of all properties and used in all internet advertising. 
• Comprehensive description fully highlighting the advantages of each property are used in advertising. 
• Listings on industry leading websites; realestate.com.au, houmehound.com.au, elders.com.au and eldersmurwillumbah.com.au. 
• Inclusions on our premium rental list distributed to local businesses. 
• Inclusions on our property alert service to notify potential tenants as soon as your property is available to be leased. 
• Quality, high impact For Lease sign placed on your property. 
• Advertising in local, suburban and metropolitan newspapers. 
• Escorted (by an experienced leasing agent) viewings of properties available 5 days a week. 
• Comprehensive reference and identity check for all prospective tenants. 
• Full tenancy agreement preparation. 

Active management of your property 
• Completion of a comprehensive ingoing condition report complete with detailed photos and signed by the property manager and tenant. 
• Collection, receipting and remittance of the rent to your nominated bank account by electronic funds transfer (EFT) 
• Full rent arrears management. Please note that we have sophisticated systems in place to minimise arrears including phone, email and letter based reminders along with the use of a direct debit payment facility for tenants to further automate the rent payment process. 
• Maintenance of your property. Management and supervision of repairs by licensed, insured tradesperson at the very best price. 
• Detailed inspections completed at least twice each year with additional inspections available if required. 

Proactive communication 
• We guarantee that we will advise you of all matters relating to your property. 
• Our bi-monthly newsletter will help keep you informed of all issues that may affect you as a property owner and investor. 
• You will be given access to important information on our secure website. Information such as rent statements, your account status and rent payment records can be available on the internet 24 hours a day, 7 days a week. 

Understandable financial reporting 
• We will send you detailed monthly statements that are easy to understand 
• We guarantee to have your money deposited into your account within 2 business days of our statement close off date. 
• We can send your statements to you via email or by post. 
• We will provide you with copies of all invoices paid on your behalf 
• At the end of the financial year we will provide you with a detailed income and expenditure report for your property, saving you hundreds of dollars in accountancy fees. 

Regular detailed inspections 
• Our inspections are completed at regular intervals with periodic inspections occurring twice per year. 
• We will provide you with a detailed condition report and a schedule of recommended routine maintenance after each inspection. 
• At the end of each tenancy we will inspect your property and ensure that the tenant leaves the property in its original condition (fair wear and tear expected). We also advise you of any maintenance or renovation work that may be required.

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